HELP CENTER

The Hour Glass accepts payments in cash, NETS and all major credit cards (American Express, Visa, Mastercard, UnionPay).

Alipay and WeChat Pay are also accepted at selected boutiques – kindly enquire within for more details.

We offer 0% interest instalment plans for Singapore-issued credit cards, with different tenures options available. These are applicable cross all brands we carry and only for boutiques within Singapore. The tenure and applicable list of cards are listed

Kindly refer to the respective banks for their credit policies – American Express, DBS, UOB, OCBC, Maybank.

Exclusively for DBS credit card holders – enjoy 0% interest over a 40-month instalment plan.

DBS 0% Interest Instalment Plan is applicable to DBS VISA/MasterCard/American Express® and POSB MasterCard Credit cardholders only.

An administrative charge of S$150 will be levied for early repayment and/or Card Account termination. In the event of Card Account termination, the outstanding balance under the IPP shall become payable immediately.

DBS reserves the right to approve/reject any instalment plan(s).

Tax refunds are only available for tourists in Singapore, and if you meet the following criteria:

You are not a Singapore Citizen or Permanent Resident;

• You are aged 16 and above at the time of purchase;
• You are not a crew member of the aircraft on which you are leaving Singapore by;
• You are leaving Singapore from Changi Airport or Seletar Airport. You will not be eligible for a GST refund if you are leaving by the Causeway of Sea;
• You must have made your purchases within two months from when you apply for a refund and
• You are not a Specified Person

i. on the date of the purchase;

ii. at any time within the period of 3 months immediately before the date of purchase; or

iii. on the date you submit your claim for a refund of the GST charged on your purchases at the airport;

For more details, please visit VisitSingapore.com.

During your purchase, please present your original passport in person to our Watch Specialist. Our Watch Specialist will capture your passport information digitally and issue an eTRS (Electronic Tourist Refund Scheme) transaction to you at the point of purchase with your passport details.

Prior to your outbound flight, you will then have to apply for your GST refund using the self-help eTRS kiosks found at Changi Airport Departure Check-in Hall (before departure immigration) and Departure Transit Lounge (after departure immigration); or at Seletar Airport Immigration & Checkpoints Authority (ICA) duty office.

For more details, please visit VisitSingapore.com.

As we operate within the geographic limits provisioned by our brand partners, we are regrettably unable to provide shipping outside of the countries we are present in. We would be delighted to invite you to visit any of our boutiques should you be visiting Singapore, Malaysia, Thailand, Vietnam, Hong Kong, Japan, Australia and New Zealand.

Click here to locate a boutique near you.