Frequently Asked Questions (FAQs)

 

1. What payment methods do you accept?

The Hour Glass Malaysia accepts payments in cash, online transfer, credit cards (Visa, Mastercard, American Express, UnionPay) and Alipay.

 

2. What are the credit card instalment plans available?

We offer 0% interest instalment plans for Malaysia-issued credit cards, with different tenures options available. These are applicable across all brands we carry and only for boutiques within Malaysia. The tenure and applicable list of cards are listed below.

 

No

Bank/Institution

Tenure

6 months

12 months

1

AMEX

 ✓

 ✓

2

CIMB

 ✓

 ✓

3

HSBC

 ✓

 ✓

4

Maybank

 ✓

 ✓

5

UOB

 ✓

 ✓

Kindly refer to the respective banks for their credit policies – AMEX/ Maybank, CIMB, HSBC, UOB.

 

3. Am I eligible for a tax refund?

As of 1 June 2018, goods and services tax (GST) in Malaysia has been zero-rated. Hence, no tax refund is applicable.

 

4. Do you provide shipping outside of the countries The Hour Glass is present in?

As we operate within the geographic limits provisioned by our brand partners, we are regrettably unable to provide shipping outside of the countries we are present in. We would be delighted to invite you to visit any of our boutiques should you be visiting Singapore, Malaysia, Thailand, Vietnam, Hong Kong, Japan, Australia and New Zealand.

Click here to locate a boutique near you.

 

Last updated September 2020


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