Privacy Policy

LAST UPDATED: April 2017

The Hour Glass Ltd and its group companies (collectively “The Hour Glass” or “we” or “our” or “us”) take your privacy very seriously. We ask that you read this privacy policy and statement (the “Policy and Statement”) carefully as it contains important information about what to expect when we collects personal information about you and how we will use your personal data,including about how you may:
i) i) access and correct your personal data held by us; and
ii) ii) make a privacy-related complaint and our complaint handling process.

1. PERSONAL DATA COLLECTION

Personal data that The Hour Glass collects and uses includes your name, contact details, address, NRIC/passport number and any other information that may be relevant in order for us to provide its products and/or services and to share information that may be of interest to you.
The Hour Glass may collect personal data directly from you, from third parties, or from public sources.

The Hour Glass may obtain personal data about you when you visit its websites. When you visit our websites, wemay monitor the use of the websites through the use of cookies and similar tracking devices. For example, wemay monitor the number of times you visit the websites or which pages you go to. This information helps usto build a profile of its users. Some of this data will be aggregated or statistical, which means that wewill not be able to identify you individually.

2. PURPOSES FOR WHICH THE HOUR GLASS COLLECTS, USES AND/OR DISCLOSES YOUR PERSONAL DATA

The Hour Glass collects, uses and/or discloses personal data for the following purposes:
i) To provide customers with The Hour Glass’ products and/or services;
ii) To inform customers of cost estimates, or for collection of serviced/repaired items;
iii) To inform customers of new products and/or services;
iv) To invite customers to events;
v) To process payments;
vi) To respond to queries or requests;
vii) To conduct research and analysis to improve our products and/or services;
viii) To respond to legal processes or to comply generally with any applicable laws, governmental or regulatory requirements of any relevant jurisdiction (and any applicable rules, codes of practice or guidelines), including, without limitation, meeting the requirements to make disclosure under the requirements of any applicable law or assisting in law enforcement and investigations by relevant authorities; and

3. USE AND PROVISION OF PERSONAL DATA IN DIRECT MARKETING

The Hour Glass intends to use your name, contact details, address and the history of products and/or services obtained by you, held by The Hour Glass from time to time to conduct direct marketing in relation to the products and/or services that may be provided by The Hour Glass, business partners, co-branding partners, third party providers. The Hour Glass will only use your personal data for direct marketing purposes with your consent. You may withdraw your consent,without charge to you, by contacting the Data Protection Officer (see below for details).

4. TRANSFER OR DISCLOSURE OF PERSONAL DATA

The Hour Glass may disclose your personal data to the following third parties:
i) third parties to whom you authorise The Hour Glass’ disclosure of your personal data;
ii) The Hour Glass’ professional consultants and advisors;
iii) The Hour Glass’ service providers.

The third parties set out above may either be situated in your countryor in any of the following countries:
i) Singapore, Malaysia, Australia, Hong Kong, Japan and Thailand; or
ii) such other countries in which The Hour Glass operates or obtains services from time to time.

5. NON-DISCLOSURE OF PERSONAL DATA COLLECTED THROUGH THE HOUR GLASS’ WEBSITES

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours and others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

6. COOKIES

Our websites uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the Site and to compile statistical reports on Site activity. For further information about cookies, please visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.

7. LINKS TO OTHER WEBSITES

Our websites may contain links to other websites. This Policy and Statement only applies to our websites.When you link to other websites, you should read the privacy policies of such websites.

8. SALE OF BUSINESS

If The Hour Glass’ business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9. ACCESS AND CORRECTION

You may access and correct your personal data held by The Hour Glass by contacting the Data Protection Officer.

10. CONSENT

Your personal data is provided to The Hour Glass on a voluntary basis. The Hour Glass will only collect, use and disclose your personal data with your consent.You may withdraw your consent by contacting the Data Protection Officer.

If you withdraw your consent to any or all use of your personal data or do not consent to the collection of your personal data by us,we may not be able to provide or continue providing you with products and/or services which you have requested. You understand and agree that in such instances where The Hour Glass requires your personal data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal data for those purposes, The Hour Glass cannot be held liable for breach of that agreement. The Hour Glass’ legal rights and remedies in such event are expressly reserved.

11. CHANGES TO THE POLICY AND STATEMENT

We keep thisPolicy and Statement under regular review. If we change this Policy and Statement we will post the changes on www.thehourglass.com, and place notices on other pages of The Hour Glass’ websites, so that you may be aware of the information we collect and how we use it at all times. This Policy and Statement was last updated on April 2017.

12. HOW TO CONTACT US

If you have any queries or comments on this Policyand Statement or the use of your personal data, or if you wish to lodge a privacy-related complaint, please contact The Hour Glass’ Data Protection Officer at:

Data Protection Officer
Email address: dpo@thehourglass.com

The Hour Glass will investigate your complaint and will use reasonable endeavours to respond to you as soon as reasonably possible.